When I call support, how do I know they will be able to deal with my problem?
Because our support team are all in – house and are the same people who develop and implement the software. They have knowledge and insight into how the system works within your business as well as how to fix issues at source, not just provide a patch fix.
I’ve been running tmWare for a while now, but a new customer is coming on board with some very specific needs. Can tmWare meet these requirements?
Yes! TmWare is a flexible platform developed and supported by our in house team. Just give us a call and we can discuss your requirements, make suggestions for solutions and also help you manage the roll out process.
What equipment do I need to run the tmWare system?
tmWare is an application delivered over the internet. It is accessed via a browser (preferrably Chrome, firefox or IE 8 and above) So you need a computer or laptop and an internet connection. If you want to make use of the scanning facilities for either warehouse or delivery, you will need Android warehouse scanner devices connected to a WiFi network or Android Smart phone devices running on a data SIM for any POD, location and tracking.
I run a 24 hour operation, I need support outside normal office hours, can you provide this?
Yes! We have a robust 24 hour call support system that has been available to our 24 hour clients for over 20 years. Yes, you will still get one of our experienced in-house team to deal with your issue, no matter what time of day or night.
I run a small warehouse with a couple of customers. I recognise the need for a system to enable me to grow. Is tmWare right for me?
Yes absolutely. You would be best suited to our Popup product utilising the WMS view. A standard product that is easily deployed quickly to manage your warehouse inventory, invoices, orders and despatches. It will help you to refine your processes and get ready to take on more business. If you get more complex needs as you grow, tmWare can be added to and your package upgraded to reflect your needs. You can start with Popup to trial the system and get you started then upgrade to Popup+ when the time is right.
I run a small delivery business and want to ensure I am running my operation as efficiently as possible. Is tmWare right for me?
Yes absolutely. You would be best suited to our Popup product utilising the TMS view. A standard product that is easily deployed quickly to manage your warehouse inventory, invoices, orders and despatches. It will help you to refine your processes and get ready to take on more business. If you get more complex needs as you grow, tmWare can be added to and your package upgraded to reflect your needs. You can start with Popup to trial the system and get you started then upgrade to Popup+ when the time is right.
Is the free version really free?
Yes! The pop up version is limited in transactions not functionality. We are confident that new clients will love our software, but there is no better test than running it yourselves with no pressure. The limit on transactions means it is still feasible to run the software in earnest for perhaps just one customer or if you are a smaller operator then you may not exceed the transaction limit at all and can continue to use tmWare at no cost.
I’m on the free Pop Up version – how do I upgrade to Popup+?
When you are ready to commit to a monthly subscription, the transition is simple and you won’t have to start from scratch again with a new system. You will continue to use the system that you have been using and we will remove the transaction limitation.
I’m on the Popup+ version but I have some specific requirements that aren’t in the package, what can I do?
We completely understand that needs are always changing and we have enjoyed long partnerships with our customer base, working with them on specific needs, whether this just means bolting on some additional features to your existing package or a complex project implementation – we have the development, consultancy and support expertise to assist you at every step. Just contact one of our team for a chat about how we can help.
