When I call support, how do I know they will be able to deal with my problem?
Because our support team are all in – house and are the same people who develop and implement the software. They have knowledge and insight into how the system works within your business as well as how to fix issues at source, not just provide a patch fix.
I’ve been running tmWare for a while now, but a new customer is coming on board with some very specific needs. Can tmWare meet these requirements?
Yes! TmWare is a flexible platform developed and supported by our in house team. Just give us a call and we can discuss your requirements, make suggestions for solutions and also help you manage the roll out process.
What equipment do I need to run the tmWare system?
tmWare is an application delivered over the internet. It is accessed via a browser (preferrably Chrome, firefox or IE 8 and above) So you need a computer or laptop and an internet connection. If you want to make use of the scanning facilities for either warehouse or delivery, you will need Android warehouse scanner devices connected to a WiFi network or Android Smart phone devices running on a data SIM for any POD, location and tracking.
I run a 24 hour operation, I need support outside normal office hours, can you provide this?
Yes! We have a robust 24 hour call support system that has been available to our 24 hour clients for over 20 years. Yes, you will still get one of our experienced in-house team to deal with your issue, no matter what time of day or night.
I run a small warehouse with a couple of customers. I recognise the need for a system to enable me to grow. Is tmWare right for me?
Yes absolutely. You would be best suited to our Popup product utilising the WMS view. A standard product that is easily deployed quickly to manage your warehouse inventory, invoices, orders and despatches. It will help you to refine your processes and get ready to take on more business. If you get more complex needs as you grow, tmWare can be added to and your package upgraded to reflect your needs. You can start with Popup to trial the system and get you started then upgrade to Popup+ when the time is right.
I run a small delivery business and want to ensure I am running my operation as efficiently as possible. Is tmWare right for me?
Yes absolutely. You would be best suited to our Popup product utilising the TMS view. A standard product that is easily deployed quickly to manage your warehouse inventory, invoices, orders and despatches. It will help you to refine your processes and get ready to take on more business. If you get more complex needs as you grow, tmWare can be added to and your package upgraded to reflect your needs. You can start with Popup to trial the system and get you started then upgrade to Popup+ when the time is right.
I’m on the Popup+ version but I have some specific requirements that aren’t in the package, what can I do?
We completely understand that needs are always changing and we have enjoyed long partnerships with our customer base, working with them on specific needs, whether this just means bolting on some additional features to your existing package or a complex project implementation – we have the development, consultancy and support expertise to assist you at every step. Just contact one of our team for a chat about how we can help.
I have concerns about system uptime and data security
And so do we! Our commitment to a secure online environment is reflected in substantial investments in out infrastructure and meticulous selection of platforms known for their heightened security measures. Our systems find a home in the most secure data centres across the UK, guaranteeing maximum system uptime and ensuring the utmost data security. Our data centre partner encourages clients to arrange a visit the impressive site to see for themselves the scale of the infrastructure in place.
