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Privacy Policy

Who We Are

Tmware Limited (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Tmware Limited’s registered office is at Units 1&2 Pebble Close Business Village, Amington, Tamworth, Staffordshire B77 4RD and we are a company registered in England and Wales under company number 1803258. We are registered on the Information Commissioner’s Office Register; registration number Z4828406, and act as the data controller when processing your data. Our designated Appointed Person is Lisa Walton, who can be contacted at Units 1&2 Pebble Close Business Village, Amington, Tamworth, Staffordshire B78 4RD on telephone 01827 304100 or using email management@tmware.com.

Information That We Collect

Tmware Limited processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we may collect is as follows (though not an exhaustive list): –

  • Name
  • Personal or Business Email
  • Telephone Number
  • Customer information
  • Rates and invoicing detail
  • Routing and scheduling

We collect information in the below ways: –

  • Data imports
  • Inputting the information into the system yourself
  • Contacting us via post, email or telephone and providing personal database
  • Place an order for products or services on our websites
  • Complete online contact form
  • Provide your contact details to us either online or offline by telephone, email or post

How We Use Your Personal Data (legal basis for processing)

Tmware Limited takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with details of our services, you are free to withdraw this consent at any time.

The purposes and reasons for processing your personal data are detailed below:

  • We collect your personal data in the performance of a contract and to provide you with our products and document updates
  • We use your personal information to answer your queries and provide industry specific advice
  • We collect and store your personal data as part of our legal obligation for business accounting and tax purposes

We may also contact you for feedback on your use of our products, services or our website and may need to use your information to send important notices, such as updated document content where there have been regulation/law revisions or changes to our terms, conditions and policies.

Your Rights

You have the right to access any personal information that Tmware Limited processes about you and to request information about: –

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Tmware Limited uses third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

Third party processors/controllers that we work with include:

  • Server Back Up/Data Storage
  • PAF database
  • Out of hours call facility
  • Infrastructure maintenance and security
  • Accounting

Safeguarding Measures

Tmware Limited takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including: SSL, access controls, password policy, encryptions, restrictions, IT authentication plus other means of security.

Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Where we transfer personal information for the above reasons, we utilise safeguarding measures and mechanisms to ensure that your personal data is always safe and secure.

How Long We Keep Your Data

Tmware Limited retains personal information until such time as you request them not to. We have strict review and retention policies in place to meet these obligations.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

Lodging A Complaint

Tmware Limited only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
SK9 5AF
Telephone: 0303 123 1113