|
More in Company:
Company Home
Product Overview
Partners
Sales Experience
|
Half the battle of installing a new system or upgrading you existing one is the hassle involved with buying and implementing it. The tmWare team understand that the introduction of the new system to any operation can be both a daunting and unnerving experience. That is why we have developed a unique sales process to make the process run as smoothly as possible.
Single Point of Contact
Our single point of contact policy means that you will have continuous communication with one of our team from the first meeting right
through until the system goes live. It may be necessary to speak to a variety of team members with reference to specific areas, however
the single point of contact will always remain constant throughout. Our team are multi-skilled in sales and project management and can
therefore see the project through from start to finish. Once the system has gone live it will be handed over to the very capable
support desk who will have documentation relating to your specific set up.
The key benefit of this method is the translation of the customer requirement as identified in the sales process, through the implementation stages. It is common with projects for that message to be lost in the handover from sales to implementation, resulting in project over runs or a poor reception of the system as it does not perform as expected. |